TECHNOLOGY IT CASE STUDY
How C Spire is Using Agentic AI in Relationship Management
A new internal AI platform is giving C Spire's customer success team a smarter, faster way to understand — and act on — the needs of the businesses they serve.
The Need
Customer health scoring is a common way for organizations to measure how well they're attending to their customers' needs. But while a health score may give an indication that a customer is at risk of churning, it won't tell you how to resolve their issues. C Spire sought to create an efficient way to assess those risks before it’s too late.
The Solution
C Spire developed an agentic AI platform called CX360 that pulls from internal databases, scans external sources for growth and risk signals, and delivers structured, consistent answers to the questions that matter most to maintaining customer relationships.