Enterprise Cloud Contact Center
C Spire offers a full suite of omnichannel cloud contact center (CCaaS) solutions that brings your enterprise the innovation and agility of the cloud with security and scalability you've come to expect from Cisco. C Spire gives you the tools you need to delight your customers and deliver world class support.
Empower enterprise communication with Webex: Scalable, secure, and built for collaboration.
C Spire's Enterprise Cloud Contact Center delivers a fully integrated, omnichannel customer experience platform built on Cisco and Webex technology. Power every customer interaction with intelligent call routing, real-time analytics, AI-assisted agents, and secure cloud infrastructure designed for high-volume, enterprise-grade performance. This CCaaS solution helps organizations scale faster, reduce support friction, and deliver consistent customer experiences across voice, chat, email, and digital channels.
Enterprise-grade contact center performance for speed, insight, and scale
Time is money, increase your speed to market
Adopting one of C Spire's Cloud Contact Center offerings (Powered by Cisco) is painless and fast. You will have a state-of-the-art contact center solution up and running in just a few weeks. Plus, with our ability to rapidly add new services and features, you will have a cutting-edge contact center without any delayed timelines or costly resources.
Increase revenue
With Intelligent Skill Based Routing, you will be able to provide a profitable customer experience every time. You will have the ability to quickly connect callers to agents with best skills to help them, allowing you to maximize every revenue opportunity.
Enhance your customer loyalty
With over hundreds of reports at your disposal and the ability to create custom reports, you will be able to learn from your past customer interactions and determine why your customers are contacting you. This valuable information will to predict customer behavior and plan accordingly, result in increasing customer loyalty.
Improve agent productivity
Increase your agents' ability to provide first call resolution by ensuring that every agent is following best practices for resolving any customer issue using our flexible work-flow agent scripting tools. More productive agents allows you to serve your customer more efficiently and reduce costs.
CCaaS Features
| Call Queueing Standard | Call Queueing Premium | |
|---|---|---|
| Inbound ACD | ||
| Reporting | ||
| IVR | ||
| Music on Hold | ||
| Supervisor Barge-in | ||
| Real time dashboard | ||
| Skill Based Routing | ||
| Priority Based Routing | ||
| Monitoring | ||
| Outbound Calling |
Cloud contact center FAQ
A Cloud Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows organizations to handle inbound and outbound communications across multiple channels including voice, chat, email, and social media. It provides enterprise-grade features without the need for on-premises hardware.
C Spire's Cloud Contact Center solutions are powered by Cisco and Webex technology, providing enterprise-grade security, reliability, and scalability. You get access to AI-assisted agents, intelligent routing, real-time analytics, and seamless integration with existing business systems.
With C Spire's CCaaS solutions, you can have a state-of-the-art contact center up and running in just a few weeks. Our rapid deployment process minimizes downtime and gets your team productive quickly.
Our omnichannel CCaaS platform supports voice, chat, email, SMS, and digital channels. This allows your customers to reach you through their preferred communication method while your agents have a unified view of all interactions.
Intelligent Skill Based Routing automatically matches incoming calls to the most qualified available agent based on skills, languages, expertise, and other criteria you define. This ensures customers get help from the right person faster, improving first-call resolution rates.
C Spire CCaaS provides hundreds of built-in reports plus the ability to create custom reports. Real-time dashboards give supervisors visibility into queue performance, agent status, and key metrics. Historical analytics help identify trends and optimize operations.
Yes, our cloud-based solution is highly scalable. You can easily add or remove agent seats as your business needs change. The platform handles seasonal spikes and business growth without requiring additional infrastructure investment.